Vonage Review
Vonage offers wealth of features, extensive coverage and strong support which makes it a good Internet phone selection. The monthly rate plans of Vonage for residential customers ($14.99 or $24.99) and for businesses ($39.99 or $49.99) is a bit expensive in comparison to its competitors however the phone features of Vonage are more numerous. The company provides valuable services like keeping the existing number on Vonage account. The set up is easy which allows even a layman to use Vonage effortlessly. The cheap fax capabilities provided by Vonage also appeal to businesses.
Vonage Plans
Each Vonage account possesses the following free services including voicemail, caller ID, call forwarding, call transfer, call waiting, three-way calling, international call block, and call hunt. Customers can choose from a range of area codes with coverage in majority of the United States. You can also transfer your current number on Vonage if you are a cable Internet subscriber. You need to fax an authorization letter to Vonage and then company will contact the current local phone service provider for transferring the number. It will take two or three weeks for the transfer and during this time period Vonage offers the temporary number for making calls.
Vonage Features
Voicemail feature is one of the useful features provided by Vonage. You can configure the voicemail in such a way that you will receive the notification via email as soon as you receive the voicemails. Vonage sends a voicemail notification to the subscriber e-mail address. The e-mail depicts that a message is waiting and also mention the phone number of the caller, obtained via caller ID. Vonage can also convert voicemail messages to WAV files which can be forwarded to the e-mail address and it can be listened from another PC.
Vonage also offers the facility of adding virtual numbers at the cost of $4.99 each per month. A virtual number allows your friends and families to call you without paying long-distance charges. These virtual numbers are available with U.S. and Canada, Mexico City and parts of the U.K. Vonage offers the softphones at the cost of $9.99 per month which provides a phone like interface on your PC. For those customers who travel a lot, the softphones allows you to make calls on your laptop (with a headset).
Ease of Installation
Vonage’s VoIP can work with any high-speed Internet connection excluding Dial up connection. Customers can sign up from the Vonage website and then Vonage will send you a free telephone adapter that can be plugged directly into DSL or cable modem. Thus only requirement are high-speed Internet and a telephone. Vonage does not charge for installation fees.
Vonage Support
Vonage offers lots of frequently asked questions and user guides. Additionally, it provides a link that will automatically test your computer to ensure it will work with Vonage. Vonage support team can be contacted by email or call and response is received within 24 hours. The website also contains useful help section that guides you on every related topic of using VoIP.
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Category: VoIP Service Provider
